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How To Quickly Rent Your Apartment Unit Affordably

Filed in multifamily by on December 24, 2018 • views: 135

Let’s begin with the five step leasing process:

  • Greet the Prospect.
  • Determine the Prospects Wants and Needs.
  • Select and Build Value in the Unit.
  • Make the Proposal to the Prospect.
  • Close the Prospect.

1. Greet the Prospect.

  • This is the initial stage of the customer experience, and as we have all heard countless times, first impressions are vitally important.  A tenant can make a decision within the first few seconds of entering the leasing office if they want to sign a lease and live in your property, or turn around and never be heard from again. RULE #1: Have your leasing agent get out of the chair and come and greet the prospect with a warm smile and a friendly handshake.
  • I always try to put myself in my prospect’s shoes.  How would I feel if I entered the office and the leasing agent was staring at their computer screen chewing a piece of gum and ignoring me?  Not good! Your goal is to make the prospect feel important and feel as if you are there to serve their needs.
  • Rule #2: Answer the phone within three rings, and if call goes to voicemail, make it a priority to call back the prospect within an hour.  Your chance of converting a prospect whose phone call was not returned promptly drops precipitously every hour that they wait for a callback.

2. Determine the Prospect’s Wants and Needs

Once you’ve established rapport with the prospect, it’s time to keep your mouth closed and listen to what the needs of the prospect are.  Are you dealing with a prospect who is a single dad who has his daughter over every other weekend, or is the prospect wanting to use the second bedroom for an office?  Does the prospect enjoy living on the second floor because they feel safer, or do they have problems with climbing stairs?

This is the phase where you need to establish the customer’s needs and try to deliver based on their needs.   The single dad would appreciate an apartment with an additional bathroom for his daughter, so if you can direct him to his need, your success rate will skyrocket and you will save yourself time in the process (no sense in showing him one beds).

3. Select and Build Value in the Unit.

Once you have established wants and needs, proceed to selecting a unit and building the value in that unit.  The conversation should go “ I’m going to show you this unit on the second floor with a smaller bedroom. It has what you are looking for. Does it match your criteria?”  And then, proceed to that unit.

What you have done is listened to the prospect and directed him to what he needs. You have also saved time by not showing him three other units that do not fit his criteria!

4. Make the Proposal to the Prospect.

Armed with a pad and sharpie, begin to write down what the price of the unit is, and any comments that the prospect is saying.  For instance, he may comment on the great price, the size of the units, etc. The amazing thing with this technique is that you are generating an offer to the tenant, even though there is no “contract”. You can point to your pad and highlight what you have just written down.  Subconsciously, you are closing the prospect in this stage.

5. Close the Prospect.

The last step is easy. Just walk down to the office and proceed to close the prospect.  If you walk them through the entire five-step process, you will eliminate the majority of objections from the tenant.  Your close rate will rise dramatically, and so will your NOI!!




About the Author ()

Hello! I’m Melissa the Content Editor at's Blog, kitchen design related website! When I’m not pouring my heart and soul into my writing, you’ll find me down the street scouring the shops for all the latest home ware buys. They say your home is where your heart is, and that certainly rings true for me. It just wouldn’t be the same without my beloved cats, and of course, my passion for kitchen design.

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